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16 Kohl’s Interview Questions & Proven Answers

With over 1,150 stores and over 85,000 employees, Kohl’s is the largest department store chain in the United States. Given the company’s statistics and the regular staff fluctuation in retail, full-time and part-time opportunities are always available. Getting yourself prepared for the interview will surely help you land the job. Let’s take a look at what will happen during your interview, what questions you’ll be asked, and how you may create the greatest impression possible on the hiring managers. In this post, we will cover:
  • What Kohl’s Interviewers are looking for?
  • 6 Most Important Questions and their sample responses
  • Other common Kohl’s Interview Questions
  • How you can prepare for the interview?
So, let’s get started.

What Kohl’s Interviewers are looking for?

There are specific elements interviewers look for in any type of interview individual, group, or panel—that assist them decide your ultimate eligibility to fill an open post. Before applying, you must be aware of what the interviewers or the company is looking for. Kohl’s interviewers are looking for people who are greatly motivated to work hard. They want people who are goal-oriented, honest, dedicated, cooperative and committed to work. During the interview, you must let them know how does the job matter to you- what are your future goals? You need to mention stories from your life where you have displayed the qualities: honesty, cooperation, commitment, and so on.

6 Most Important Questions and their sample responses

Tell us about yourself

The first thing the interviewers would like is to know about you. You need to briefly introduce yourself. Some of the things you can mention in the introduction is: your name, the place you are from, your educational background, your hobbies/interests, and so on. My name is David. I come from Rochester, New York. I am a graduate of Eleanor Roosevelt High school. My hobbies include playing sports, painting and traveling.

Why do you want to work at Kohl’s?

You need to tell the interviewers your greatest motivation to apply for the particular job. Tell them what you like most about Kohl’s; the work environment, the organization of the store, the excellent customer services, etc. My excellent interpersonal skills and relevant experience in the field make me believe that I am the most suitable person for this job. I am greatly inspired by the friendly working environment and the great customer services provided at the store.

Would you please talk about your availability?

During your interview you must present a very clear schedule to the interviewers. If it is a full-time job, you need to mention that you would prioritize this new job over other commitments. If you are applying for a part-time job, you need to clearly mention the number of hours you would work a week. I assure you that I’ll prioritize my new job over other commitments. Also, I will be able to work at least 30 hours a week. I will also be available at peak times such as Saturdays and late afternoons.

How would you react to a situation where a customer complains about your services?

A number of customers would receive services from you on a daily basis. Some of them may not be satisfied with the services you provide. In that case, you must not argue with them and try to defend yourself. Be apologetic and try to provide the customers with better services. I will carefully listen to the customer’s complain and will apologize. I will try to remedy the situation in the best possible way.

Do you have any previous retail experience?

Having experience is a good thing that enhances your chances of getting the job. If you have any relevant experience, you need to mention that. If not, then you need to be honest in telling them that you have the knowledge of the services but you don’t have any prior experience. I worked as a retail associate for six months at a local store.

What department are you interested in working in?

Kohl’s has two departments. You will definitely be asked which department you would like to work in. It’s better if you tell them that you are flexible to work wherever needed. I can work in any of the departments you Kohl’s needs me to.

Other common Kohl’s Interview Questions

  1. How would define excellent customer service?
  2. How would you deal with an upset customer?
  3. Tell us about a time when you felt overwhelmed with work.
  4. Why did you leave your last job?
  5. Tell Us About Your Work Ethic
  6. What Would You Do if You Caught a Fellow Worker Stealing?
  7. Do you work better with others or alone?
  8. What would you do if a customer leaves without paying?
  9. What would you do if a consumer was impatient?
  10. How much do you expect to make ($)?

What should you do to get ready for the interview?

To enhance your chances of landing in the job, make sure to prepare well for the interview. You should know the answers to the above-mentioned questions.

Practice your answers

Once you have the answers, practice responding out loud. A mock interview would be very helpful. If you have a friend or a family member around, you can ask the to ask you questions off the list. Record yourself and also get feedback from your friends.

What to wear at a Kohl’s Interview?

A day before the interview, you must check your clothes. Make sure that they are clean and well ironed. You must look presentable on the day of your interview.

Next steps to prepare for Kohl’s Interview

It is important to reach the venue on time. It shows that you are punctual and also leaves a very good impression of yours. Try to arrive at least 10 minutes earlier at the interview venue. Leave earlier for the interview so that you reach in time even if there is a traffic jam or any other obstruction.

By Taylor Thompson

Taylor is a co-founder at Purpose Built Ventures, where he helps launch mission-driven companies. Before Purpose Built, Taylor led growth at Almanac, strategy for Curious Learning, and product at PharmaSecure. His work helps 100,000s of people collaborate at work, 4 million children learn to read, and protects billions of medicines from counterfeiting. He has hired dozens of people, helped raise more than $50 million, and contributed to HBR.org as a researcher with Clay Christensen. Taylor is an Echoing Green Fellow, and he has degrees from Dartmouth College and Harvard Business School.

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